BP LAWSUIT Essay Example | Topics and Well Written Essays - 1250 words

BP LAWSUIT - Essay Example The technician reported this as case of child abuse to the police. After this the children’s custody was given to the Arizona Child Protective services for a month, by the government of Arizona. Lisa Demaree got suspended from her job as a school teacher for a year. The Demaree paid the legal fees of $75,000 at the court and proved that they are not guilty. They were cleared from all the charges, but this case made them lost their dignity. Their children’s custody was given back to them on May 21. The Demaree parents claimed that there were only 7 out of 150 pictures which showed little girls with towel around them, exposing some of their nude body parts. The photos showed mild nudity. The Wal-Mart technician misinterpreted, and accused them of child abuse. Richard Treon the lawyer defending the Demaree family said in their support that, there were only seven images subjected to question. These pictures were the one taken in the bathtub and in play time that showed some portion or the outline of genital. (Centor, 2009). Treon made a critical remark on the Child Protective Service saying that it’s the nightmare of every parent that the state has a better idea of parenting their children. He further added that the CPS (Child Protective Service) must find better ways of using their resources. (ross, 2009) As the result of this series of miserable events that caused a great disgrace to the Demaree family, they filed two separate law suits lawsuit. The first one was against the state of Arizona, Peoria and state of attorney general’s office. The Demaree specially accused the assistant attorney general Jennifer hunter, for making libelous comments against the Demarees, at the meeting, where some of their friends and family members came for their support. Lisa Demaree said in an interview to â€Å"Good morning America† that they should have been made aware of the unique policies, if

Business Research Essay Example | Topics and Well Written Essays - 2000 words - 2

Business Research - Essay Example Customer satisfaction gains all the more relevance in hospitality industry like the hotel industry. The Ritz hotel is one of the prestigious and luxurious hotels in France. The hotel is located at the heart of Paris in France and is one of the seven recognized Parisian palace hotels. Ritz presently offers 159 rooms with suites, restaurant, bars and private salons. True to the spirit of Ritz, each room offers a harmonious blend of modern ease and classical charm in a quintessentially French style. While there can be many reasons to choose Ritz over others; some reasons can only be experienced (Ritz Paris, n.d.). The hotel, now, plans to evaluate the level of customer satisfaction with the help of a survey. ‘Guest Satisfaction Questionnaire’ is distributed in various guest rooms and suites of the hotel. This report contains the questionnaire along with proper methodology to analyze the same. A conclusion has been inferred from the analysis and plausible recommendations are suggested to improve the service. Customer satisfaction is majorly understood as the sense of satisfaction that a customer feels when he or she compares his or her expectations with the actual quality of the acquired service. Satisfaction is closely related to the quality of the service (Krivobokova, 2009). In the absence of customer feedback, the quality of service is extremely difficult to assess. That is why direct involvement of the customers is necessary to analyze the improvement activities. Since evaluation of the level of customer satisfaction demands a considerable involvement from the customers, surveys are of paramount importance. Customer survey is a part of primary research. In this case primary researches are used to investigate an issue specific to business and to get feedback from the customers. Primary research delivers more specific results than the secondary research. On the other hand, secondary research is done on

John Smith Essay Example for Free

John Smith Essay Dear Hiring Manager: In response to your recent advertisement for Customer Service Manager, I have enclosed a copy of my resume for your review. As you will note, I have spent more than five years in the Customer Service profession in different positions of increasing responsibility. I have a track record with assisting customers and am skilled in communication and computer applications. My career is chronicled by meritorious promotions and the fact that I am well versed in interpersonal skills is a significant contributing factor to the successes I have achieved. I am seeking to further my career in the customer service field where I can maximize my communication and organizational skills to further business goal and bottom-line objectives. In my candidacy, you will find: A team oriented professional with a positive work ethic and deep commitment to providing excellent results A track record of excellent performance as an employee at my various places of employment The proven ability to build genuine rapport. Your review of my enclosed resume to explore a possible match between your needs and my skills is much appreciated. I would welcome the opportunity to meet with you in person to learn more about your business and to explore employment possibilities. You may reach me at 802-555 5550 or via email at [emailprotected] com Thank you for your time, and I look forward to hearing from you soon. Sincerely, John Smith Enclosure.

The Negative Impacts Of Cruise Tourism Tourism Essay

The Negative Impacts Of Cruise Tourism Tourism Essay 1. Introduction Nowadays, cruise tourism plays an important role in the tourism industry. Cruise ships become newer, larger and more comfortable so that nearly every need of the customers can be satisfied on the high seas. Capabilities like theaters, cinemas, fitness clubs, discotheques, casinos, tennis courts and many others are common on most modern cruise ships. Moreover, that most of the named activities are already included in the price. Thereby the ships beat about all the seven oceans to the most beautiful places on earth like for instance the Caribbean. But all these glorious sounding features involve several negative environmental problems. Cruise ships contaminate the seas with tons of waste and sewage which causes decreases of biodiversity, coral reefs and of course the water quality. Mass tourism harms and destroys ecological systems like beaches and reefs. This examination is about the impacts of cruise tourism to the environment and contingencies how to make cruise tourism more sustain able. 2. Utilization of resources Cruise tourism requires an abundance of resources and produces quantities of waste. A typical Caribbean cruise ship produces about 50tons of waste, 7.5 million liter potable water, 800.000 liter wastewater and 130.000 liter oleiferous water. Approximately 75% of all produced wastewater are caused by cruise ships. Between 1993 and 1998 over 100 cases of marine pollutions were investigated in the Caribbean. The estimate number of unknown cases might exceed this number many times over because the disposal of wastewater takes place in aquatic environments where environmental pollution is permitted on payment of a fee. Furthermore the cruise industry requires a convenient super- and infrastructure at their destinations which often overwhelms the financial capability of the regions and causes a dependency to the cruise tourism. 3. General information about the impact of the cruise tourism industry The entire tourism industry has positive as well as negative impacts on the economy, the culture and the environment. Thereby the cruise industry is no exception. Being an in Niche market the cruise industrys impact is higher-than average. By establishing more than 450,000 employments with salaries of 15 billion US-Dollars in the whole and a turnover of some billion dollars above all the cruise industry in the USA has a great impact on the economy. Furthermore a big impact on the governments revenues and expenditures is notable. The revenues of local governments consist like following: Taxes paid on turnovers by cruise passenger, the crew and the cruise line Temporarily taxes on accommodations that are paid by passengers Revenues in fees paid by passengers as well as by the cruise line, including fees for calling at a port, cleaning and other expenditures on a harbor Fees for recycling and the use of water Fees for passengers, including admission charge and payments for medical provision Tax payment of companies which distribute products and services to cruise lines passengers taxes paid by enterprises Operational costs on- site Secondary or indirect tax revenues like payment of property tax by employees of the cruise lines and their families 4. Possibilities to create sustainable cruise tourism The Cruise tourism encompasses different segments and sub segments. Aspects of sustainability in the sense of ecological sustainability play in most of the sub-segments of cruise tourism a more or less important role. All indications are that the cruise industry, in its own interest, tries to eliminate these negative impacts as fast as possible. Potential Reasons, as the fact that one of the most important subareas of cruise industry, the Caribbean, cannot comply the conception of sustainable tourism in the sense of the definition of sustainability mentioned in the Bruntland Report, have to be searched on the academic and socio-cultural level. To find concrete evidence on these levels seems to be difficult. Although the cruise tourism initiate doubtless economical impulses on the destinations, the essentially effects on the long term local development remain to be unrealized. The relation between costs and benefits on the environmental level as well as on the socio- cultural level seems to be unbalanced what a disadvantage of the destinations is. A quantification of this context owes. With the undersigning of a pioneering nature protection agreement on January 15th 2008, re-experienced the 12-month collaboration of Conservation International, the tourism agency of Cozumel, and the Florida-Caribbean Cruise Association its climax. Cruise industry representatives from the government, private enterprise association and cruise ship association were part of this contract. With the undersigning of this arrangement the contractual partners originated a significant nature conservancy initiative which should help to protect the vulnerable biodiversity of the most popular cruise destination on earth Cozumel, Mexico. In the year 2006 the island employed about 1000 workers for cruise ships, which brought an estimate number of 2.6 million cruise passengers to Cozumel. During peak times up to nine cruise ships with over 10.000 tourists reach the islands harbor daily. The rapid growing of the cruise tourism industry led to a heavy burden for the environment. The agreement composes the fundament for sustainable cruise tourism which will be achieved with the following projects: The creation of more awareness for environmental problems among the cruise tourists, tour operators and within the local community Improvement of the infrastructure of the island (especially the transportation- and waste-management) Increased security for the coral reef Indemnity of the strict observance of current laws These projects were developed during a range of workshops by groups of different stakeholders. Hereby over 80 leading representatives of the cruise tourism were brought together in order to pinpoint important environmental aspects and to achieve a common accomplishment for these projects. This common planning process is worldwide the first of its kind in the cruise tourism. Therefore Cozumel is the only cruise ship destination which helps to prevent its nature and biodiversity. Leading representatives of the cruise tourism established the so-called Stewardship Working Group which is supposed to implement objectives mentioned in the environment protection agreement. Following objectives are on the agenda: Every cruise ship passenger will see a 30 second information-movie in which he will appealed to handle sustainable in order to protect the nature In a photo exhibition, nearby the landing stage, the passengers will see the unspoilt districts of the island All tour-boats on the island have their own recycling system In the next step the representatives will evolve awareness campaigns which involve not only the cruise tourists but also the tour operator and hosts. Approximately over 500.000 cruise tourists will be involved in such campaigns. 5. Particular sensitive sea area The cruise industry will be confronted with several challenges related to environmental issues in the future. These challenges relate to the activities in the oceans, especially in and around important nature protection areas. The international Maritime Organization (IMO) recognized that issue and initiated counteractions, the so called Particular Sensitive Sea Areas (PSSA). At present there exist 11 PSSAs. The effective guidelines of these areas commit all the governments of the IMO member- states to ensure that cruise lines which drive under their flag have to keep the methods of protection. The following 11 PSSAs were arranged: The Great Barrier Reef, Australia (1990) The Sabana-Camagà ¼ey Archipelago, Cuba (1996) The Malpelo Island, Colombia (2002) The Sea around the Florida Keys (2002) The Wadden Sea, Denmark, Norway, Germanys (2002) The Paracas National Reserve, Peru (2003) The western European Waters (2004) Enlargement of the existing PSSA of the Great Barrier Reef including the Torres Strait Islands (2005) The Canary Islands, Spain (2005) The Galapagos Archipelago, Ecuador (2005) The Baltic Sea, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Poland and Sweden (2005) The MARPOL Convention arranges three complementary methods for the contamination management: Reduction of waste products, Recycling and disposal of waste. With the agreement of the MARPOL Convention a cruise ship can convert its waste and dispose it on its own as well as leave the waste on a harbor for disposal either by store it, burn it or recycle it. 6. Studies and scientific literature In the more recent past only a small number of studies concerning the environmental impact of the cruise industry existed. For a considerable time a wide range of articles, reports, books, campaigns and websites occurred. The most informative subscription are scientific works (Cruise Ship Tourism, 2006, CABI), which interpret the concrete impacts of the cruise industry to the environment. The most considered researches were published by Ross Dowling and Ross Klein (Cruise Ship Blues The Underside of the Cruise Industry, 2002, and Cruise Ship Squeeze The New Pirates of the Seven Seas, 2005, New Society Publishers). Furthermore, Klein also operates to websites (www.cruisejunkie.com and www.cruiseresearch.org) where the visitor can find a varies number of resources like detailed lists of diseases, cancellations, suicides, passengers who fell overboard, powertrain problems, environmental incidents, health issues and many more. Between 2002 and 2006 over one thousand facts were collected. 7. Conclusion Although the cruise tourism has a huge negative impact on the environment there are still no homogenous regulations or laws to protect the ecological system. Even if some regions established such laws, regulations and awareness campaigns there are still huge areas of freedom to act in an environmentally harmful way. Due to the magnitude of the seas the direct environmental impacts are not clearly recognizable in a short time but they cause long-term damages. The new cruise ships which are bigger than ever before and the increasing demand in this tourism branch wont help to come to grips with this problem. In terms of achieving sustainable tourism it is, therefore, a sub-sector within which socio-economic, cultural and environmental considerations need to be continually analyzed, addressed and monitored. However, decision-makers in cruise tourism destinations, particularly those outside North America, need to work closely with operators to facilitate both integrated waste management and intergenerational and intra-societal equity rather than merely accept the prospect of short-term economic gain.

Night Blindness :: essays research papers

Night Blindness is a genetic disorder in which the sufferer has trouble seeing at night. Two things cause this disorder in general. The first cause is a lack of vitamin A which helps develop the retina and vision receptor cells. Vision receptor cells consist of cones and rods, cones for bright light and rods for less light. When there is a vitamin A deficiency, the rod cells don’t develop properly. The second cause is a genetic inheritance. Night blindness is a sex-linked disorder because the X-chromosome was found to be different than normal in people with the disorder.   Ã‚  Ã‚  Ã‚  Ã‚   There are many vision-related effects this disorder can have on a person. In most cases, the person isn’t completely blind in dark areas, but sees things a lot darker than they really are. In other cases, it takes the person’s eyes much longer than normal to adjust to different light settings. For example, if a person with night blindness suddenly has the lights turned off in front of them, it may be up to 10 minutes before they can see anything at all. Also, the same thing happens when going from dark to light. The sufferer will see extremely bright images when flooded with light after having adjusted their eyes to darkness.   Ã‚  Ã‚  Ã‚  Ã‚   There are many treatments for night blindness that exist today. The most common treatment is taking vitamin A supplements to restore the vitamin A that helps develop and maintain the retina. Also, zinc supplements can be taken as well to further strengthen the retina. Physical forms of treatment include lasers, freezing, injection of gas into the eye, scleral buckling, and removal of the gel inside the eye.   Ã‚  Ã‚  Ã‚  Ã‚   This disorder is usually accompanied by myopia (nearsighted). About half of teenagers with myopia will develop some form of night blindness. These cases start out around the age of fifteen. Also, about 52% of women said they had trouble seeing at night during their last pregnancy.

J.C. Penney Gift Certificate Concerns :: GCSE Business Marketing Coursework

J.C. Penney Gift Certificate Concerns J.C. Penney Company, Inc. has recently introduced a new point of sale (POS) system developed by NCR Corporation into their stores. In the first six months of operation, it has become apparent that there are unanticipated problems with the accounting and control functions pertaining to gift certificates. The new POS system does not provide for adequate tracking or control of the certificates on the sales floor, store level sales audit has inadequate procedures or data capture capabilities in place to track sales accurately and assign responsibility for missing certificates, and corporate accounting has no control over the gift certificate accounting on the store level and are constantly struggling to reconcile gift certificate information. Problems on the Sales Floor At the POS terminals on the sales floor, gift certificates are being stored underneath the cash register in a drawer with no security or control. The security and control of gift certificates has been overlooked during the drafting of the procedures for the new POS system. As a result, the security and control on gift certificates on the sales floor that had been in place with the old system has simply stopped. Employees are purely on the â€Å"honor† system. When sales associates ring up a gift certificate sale they have to key 1) the appropriate twelve-digit SKU from a list of 3 choices, and 2) a dollar value for the gift certificate shown on the face. For example, SKU #1 represented the $25 gift certificate, SKU#2 represented the $50 gift certificate, and SKU #3 represented the $100 gift certificate. After the sales transaction is complete, the sales associate must manually record the dollar value of the gift certificate on their cash audit report. During times of high volume, sometimes this final step is overlooked. Typically, the cashiers are just keying SKU #1 for any gift certificate sale and keying in the appropriate dollar value from the face of the gift certificate. The SKU’s are not electronically tied to a dollar value. This is a limitation of the previous POS system that was not addressed during the testing stage of the new system. Therefore, the error rate is very high and discrepancies in gift certificate sales are common. At the close of the shift, an electronic cashier report is generated on the register that just shows a total dollar amount tied to a SKU.

Critical Analysis of Shakespeare’s Macbeth Essay

When you hear the name: William Shakespeare, you usually think of elaborately written plays with a good main character and a bad minor character, battling it out in the name of good and evil, or even a tale of â€Å"star crossed† lovers; but in the case of his play, â€Å"Macbeth,† none of those are completely true, for the main character in the play is the evil one. â€Å"Macbeth† is a twisted story where you learn many of the characters view points, and you can almost see inside the head of evil Macbeth, and the events that take place in part of his lifetime. The story begins with Duncan, the king of Scotland, finding out that the thane of Cawdor had betrayed him, and later hears of one of his noblemen’s, Macbeth, loyalty to the throne, so declares him the new thane. Meanwhile, Macbeth and another nobleman, Banquo, meet three witches that give Macbeth three predictions: That he will become the thane of Glamis, the thane of Cawdor, and then shall become king. Since Macbeth already had the title of thane of Glamis passed down to him from his father, and Ross tells him that he is the new thane of Cawdor, Macbeth believes that all of the prophecies are coming true. When Macbeth informs his wife, Lady Macbeth, of this, she wishes to become queen so much, that she presses Macbeth to plot and murder King Duncan while he sleeps in their castle. After his murder, Duncan’s sons fear a plot on the royal family and flee, therefore making Macbeth the king of Scotland. Throughout the rest of the play, Macbeth is slowly overwhelmed by greed, while Lady Macbeth slowly goes crazy from guilt and kills herself. Finally, in an upheaval of revenge for Macbeth killing his family, another nobleman named Macduff kills Macbeth in a duel and Duncan’s son, Malcom rightfully takes the throne. The story of â€Å"Macbeth† elaborates and is based on four major themes: Greed for power compels and blinds you, what goes around, comes around, guilt is overwhelming, and evil tends to come from a masculine figure. The most major theme, I’d say, is that greed for power drives one to do unnatural things, and even blinds you from seeing what is right. This is evident throughout the whole play. One of the first examples of this is in act one, scene three, when Macbeth is speaking aside and thinking of murder to become king; he says, â€Å"My thought, whose murder yet is but fantastical, /  Shakes so my single state of man that function / Is smothered in surmise, and nothing is / But what is not.† Another example of this is again in act I, scene five when Lady Macbeth reads a letter written by Macbeth telling her of the witches predictions, and instantly thinks of killing king Duncan so she would become queen. Macbeth is slightly hesitant at first, realizing the situation, but goes along with the idea once Lady Macbeth threatens him and calls him a coward. Lady Macbeth draws up a plan to make it appear as the guards outside of Duncan’s room murdered him, and the once loyal Macbeth, commits treason and murderers his king in cold blood. Macbeth had wanted kingdom so much that he was willing to kill for it, as was his wife. This proves also true in act III when Macbeth remembers that the witches also gave a prediction to his friend, Banquo: â€Å"Thou shall get kings, though thou be none.† (I, iii), but he believes that his descendants should be the ones who inherit the throne, not Banquo’s. Remembering this, he hires three murderers to kill him and his son, Fleance, so only Macbeth’s children shall rein after him. Macbeth is overrun by greed throughout the whole play, and in Act IV, he goes to see the witches again, to get more predictions. He learns from three apparitions that he should beware of Macduff, he can’t be killed by one born of a woman, and he won’t be killed until Birnam Wood comes to Dunsinane. Macduff is so blinded by his greed and glory as king, that he doesn’t fully think over the last three predictions and believes himself to be unstoppable. He doesn’t see the true meaning of them, which leads to his downfall and death when Macduff, who was born C-sectioned, raises an army who disguise themselves with branches from Birnam Wood, attack and eventually kill him. Another theme from â€Å"Macbeth† is the theory that what goes around, comes around. Usually when one commits a crime or even does good, it comes back and repeats itself in some way, which occurs throughout the length of the play. Macbeth plans and commits many murders during the course of the story: Duncan, the two guards, Banquo, Macduff’s family, and Young Siward, without any immediate punishment. However, murder eventually makes it’s way back to him through revenge by Malcom and Macduff, and even Banquo. Malcom, trying to reclaim the throne for the good of Scotland, and his late father, raises an army in England to try and take back over his rightful kingdom, he states, â€Å"Let’s make us med’cines of our great revenge, / To cure this deadly grief.† (IV, iii). Banquo’s ghost even tries to get revenge on Macbeth by haunting him in act III. However, Macduff is the one who gets true revenge. Macbeth had his family murdered because he feared that Macduff suspected him of treason, and when Macduff hears of this, he wants immediate compensation. He goes with Malcom and the English forces to Dunsinane and murders Macbeth in a duel, therefore showing that since Macbeth committed murder, someone came back and murdered him, or â€Å"What goes around, comes around.† Guilt, usually in all senses, is always overwhelming. Many people can not commit a crime or lie without feeling the wrath of their own guilt afterward, and that is also true throughout â€Å"Macbeth.† You want to believe that someone is normal if they have a wave of guilt after doing something wrong, and you see this through Macbeth during the first scene. Macbeth wants to be king, so he thinks of murdering Duncan, but then chastises himself afterward for thinking of it, because of his guilt. However, Lady Macbeth calls him a coward and talks him into doing it; she is basically the spark that begins all of his greed. You see another example of Macbeth feeling guilty after the murder of Duncan when he says that he could not even utter the word â€Å"amen† after a prayer. Lady Macbeth also receives her share of guilt in the story, and probably the worst dose of it. First of all, she can’t murder king Duncan herself because â€Å"Had he not resembled / [Her] father as he slept, [she] had done’t.† (II, ii). Obviously guilt had overtaken her because Duncan reminded her of her father, and she couldn’t kill him. However, she did plan it, and that guilt was overbearing enough for her. It made her have hallucinations in her sleep, which caused her to sleepwalk and talk to herself. Eventually, it got the best of her and she ended up committing suicide because the amount of guilt bottled up inside of her was too much to handle. One of the final, less noticeable themes to Macbeth happens to be the fact that evil seems to come mostly from a masculine figure. You see this in many cases involving Lady Macbeth and Macbeth. For example, Lady Macbeth is trying to get the courage to kill Duncan and she says, â€Å"Come, you spirits / That tend on mortal thoughts, unsex me here, / And fill me, from the crown to the toe, top-full / Of direst cruelty!† (I, v), which means that she wishes to be able to be cruel and kill like a man would, almost showing that women were not capable of having such evil thoughts in those times. Lady Macbeth also criticizes Macbeth when he doesn’t want to kill Duncan, and makes fun of him by calling him a coward and unmanly. Both of those statements made by Lady Macbeth show that at least Shakespeare believed that most people thought that evil usually comes from a masculine figure. Even though he made Lady Macbeth the woman who planned it, she was asking to become more masculi ne to do the deed. Another fact that supports that theme was after Macduff found out about the murder, and is speaking to Lady Macbeth about the it he says, â€Å"O gentle lady, / ‘Tis not for you to hear what I can speak: / The repetition, in a woman’s ear, / Would murder as it fell.† (II, iii). Macduff basically tells Lady Macbeth that the gruesome details shouldn’t be heard by a woman because women are so â€Å"delicate,† meaning that one couldn’t even begin to commit and evil deed such as murder. As you can see, Shakespeare created his play, â€Å"Macbeth† a little bit out of the norm by making the main character evil, and incorporating many everyday themes into it that can still be recognized and applied to life today. Those major themes were that greed for power is compelling and blinding, which is displayed by Macbeth killing for what he wants; what goes around, comes around, which is showed by Macduff and Malcom getting revenge on Macbeth; guilt is overpowering, which is incorporated into the story by Lady Macbeth feeling so guilty, she kills herself; and finally, evil tends to be seen as coming from a masculine figure, which is proven through quotes said by Lady Macbeth. All in all, Shakespeare’s masterpiece, â€Å"Macbeth,† allows it’s readers to easily see the effects of guilt, greed, and it’s other themes, which contribute to it’s greatness and even it’s simplicity.